Question 1

What payment methods do you accept?

Accepted Answer

We accept all major payment methods through Razorpay including UPI, credit/debit cards, net banking, and popular wallets like Paytm and PhonePe.

Question 2

How long does shipping take?

Accepted Answer

Orders are dispatched within 1-2 business days. Delivery typically takes 3-7 business days depending on your location. Metro cities usually receive orders within 3-4 days.

Question 3

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes! We offer special pricing for bulk and wholesale orders. Message us on WhatsApp (or email/phone) with your requirements and we will share a custom quote.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery for unused, unopened items in their original packaging. Fragrance oils and custom orders are non-returnable for hygiene reasons.

Question 5

Are your products suitable for beginners?

Accepted Answer

Absolutely! Many of our customers are beginners. We carry starter kits for both candle making and resin art, and our blog has tutorials to help you get started.

Question 6

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping on all orders above Rs. 999. For orders below this amount, a flat shipping fee of Rs. 99 applies.

Question 7

Can I track my order?

Accepted Answer

Yes, once your order is shipped, you will receive a tracking link via email and SMS. You can also check your order status from your account dashboard.

Question 8

Do you ship across India?

Accepted Answer

Yes, we deliver to all serviceable pincodes across India. Enter your pincode during checkout to verify delivery availability for your area.

Frequently Asked Questions

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