Question 1

What payment methods do you accept?

Accepted Answer

Payment is confirmed with our team on WhatsApp after you place an order (for example UPI or bank transfer). You will receive a confirmation email when your order is placed.

Question 2

How long does shipping take?

Accepted Answer

In Hyderabad, store pickup is ready within 1-2 hours and delivery orders are dispatched the same day. Elsewhere, orders are dispatched within 1-2 business days. Delivery typically takes 3-7 business days depending on your location. Metro cities usually receive orders within 3-4 days.

Question 3

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes! We offer special pricing for bulk and wholesale orders. Message us on WhatsApp (or email/phone) with your requirements and we will share a custom quote.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery for unused, unopened items in their original packaging. Fragrance oils and custom orders are non-returnable for hygiene reasons.

Question 5

Are your products suitable for beginners?

Accepted Answer

Absolutely! Many of our customers are beginners. We carry starter kits for both candle making and resin art, and our blog has tutorials to help you get started.

Question 6

How much is shipping?

Accepted Answer

Self-pickup from our Hyderabad store is free. For delivery, charges will be mentioned based on location and disclosed on WhatsApp before dispatch.

Question 7

Can I track my order?

Accepted Answer

Yes, once your order is shipped, you will receive a tracking link via email and SMS. You can also check your order status from your account dashboard.

Question 8

Do you ship across India?

Accepted Answer

Yes, we deliver to all serviceable pincodes across India. Enter your pincode during checkout to verify delivery availability for your area.

Frequently Asked Questions

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